Support

How can we help?

Email support@getbattleplan.app and we'll get back to you, usually within a day.

My spot says we're checking on my payment

That means we haven't matched a Venmo or Cash App payment to your spot yet. Check that it went to the account shown in the app with your code (like BB-7K2F) in the note. If it did, tap I already paid and an admin will look for it first.

Refunds

Cancel more than a week before a showcase for a full refund. If rain cancels a showcase, you pick a refund or a credit toward the next one. Refunds go back the way you paid.

Player privacy

Profiles are private unless you turn on a public profile in the app (Players, then Edit). You choose full name or first name and last initial. Birth dates, schools, and contacts are never public.

Deleting your account

See Delete your account.